thread Re: "Book Now" doesn't appear on website in mobile view in Payments Troubleshooting

"Book Now" doesn't appear on website in mobile view

Newbiehere — Sat, 20 Sep 2025 11:49:27 GMT

We have integrated the 'book now' button onto our website. It is visible and works well from a desktop or laptop but does not appear at all on any mobile device (tested over 10 devices from phone to tablets, ios, android, etc).

www.rchplasticsurgery.com

Please advise.

Re: "Book Now" doesn't appear on website in mobile view

Goldneye — Sun, 30 May 2021 17:26:44 GMT

HI, can you please share a link?

Re: "Book Now" doesn't appear on website in mobile view

Newbiehere — Sun, 30 May 2021 17:27:55 GMT

Hello!

www.rchplasticsurgery.com

Re: "Book Now" doesn't appear on website in mobile view

Goldneye — Sun, 30 May 2021 17:34:12 GMT

HI, thank you for the link. I see the Book Now button on Safari. No button on Chrome or iPhone.

You can try to contact Customer Support with this link. Monday to Friday. (Monday is a Holiday.)

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.

Re: "Book Now" doesn't appear on website in mobile view

sayra — Sun, 30 May 2021 18:15:07 GMT

Hey @Newbiehere - After testing your site, I can see that the book now button on mobile is NOT showing up as mentioned by @Goldneye. In your case, please contact your host for further troubleshooting steps. Since the site was not made on our platform we are unable to assist with this.

Good luck 🍀

Re: "Book Now" doesn't appear on website in mobile view

Newbiehere — Sun, 30 May 2021 18:16:48 GMT

🤨