thread Re: How do i remove an inactive location from the shopping cart in Payments Troubleshooting

How do i remove an inactive location from the shopping cart

eranga — Sat, 20 Sep 2025 11:49:18 GMT

My inactive location still show up in the shopping cart as a pick up option. which is confusing for my customers since it's not set up to make any purchases. I've deactivate this location from Square dashboard. But the weebly dashboard continue to show it's as a location that's not set up and this inactive location keep showing up in the shopping cart pick up option.

Having issues with multiple locations

FGI — Mon, 31 May 2021 21:30:07 GMT

I accidentally created 3 locations and two of them are deactivated. but when some one orders a pick up they can still see the different locations how can i stop this?

Re: How do i remove an inactive location from the shopping cart

JustinC — Wed, 02 Jun 2021 17:56:19 GMT

Can you disable pick for the inactive location directory from your Settings > Pickup & Delivery. You should see a toggle for the location.

@eranga

Re: Having issues with multiple locations

JustinC — Wed, 02 Jun 2021 17:58:27 GMT

Can you try my suggestion above? If that doesn't work, let me know - I'll loop in our Square Online team.

@FGI

Re: Having issues with multiple locations

FGI — Wed, 02 Jun 2021 19:21:47 GMT

ok the only pick up and delivery i found was under fulfillment not settings.

and the other two locations only say set up posted screen shot below.

Re: How do i remove an inactive location from the shopping cart

JustinC — Wed, 02 Jun 2021 19:42:34 GMT

Thanks for the screenshot, glad you found it. I'm on your site placing a test order - the only fulfillment method I'm seeing is Shipping. Is there a specific item our Team needs to check?

Re: How do i remove an inactive location from the shopping cart

FGI — Wed, 02 Jun 2021 20:02:03 GMT

sorry give me one second to return on item for pick up i had turned it off so no one accidently ordered,
I turned it on the doctor who fluxx game for a test

Re: How do i remove an inactive location from the shopping cart

JustinC — Wed, 02 Jun 2021 20:31:03 GMT

Thanks for that. I surfaced your issue to our Square Online Team. I'll let you know when they respond. @FGI

Re: How do i remove an inactive location from the shopping cart

FGI — Wed, 02 Jun 2021 20:40:51 GMT

i dont know what happen but it seems to be fixed now lol. thank you Justin

Re: How do i remove an inactive location from the shopping cart

JustinC — Wed, 02 Jun 2021 20:55:19 GMT

Oh perfect! The universe worked in our favor 🙂 @FGI

Re: How do i remove an inactive location from the shopping cart

4dactionmedia — Fri, 20 Aug 2021 15:58:52 GMT

@JustinC Can this item be revisited? I think i'm seeing the same thing. I had issues setting up new locations this week, so ended up with a deactivated location. I only have one product on the website. I received a customer order and it shows under the inactive location. The location name came in as "NJHSold." I don't know if customers can see this, so I changed it to "N.J.H.S" to help me distinguish it from an Active "NJHS" location.

The email I received from the order:

Click on the 'View Full Payment Details'

Taken to Transactions in this view:

The list of locations available on the Transactions page:

N.J.H.S. is clearly inactive.

How does this transaction show under an inactive location?

Location has been inactive for a couple of days.

I just think the order is linking to the wrong location somehow. Please advise.

Re: How do i remove an inactive location from the shopping cart

BernadetteA — Sat, 21 Aug 2021 20:44:43 GMT

Hi @4dactionmedia Welcome to the Community 🎉

Can you please reach out to our support team about this? A rep will need to have access to the account to make sure everything is setup properly, and we do not have that kind of access through this page.