thread Re: How do I remove a red sale tag from a listing in Payments Troubleshooting

How do I remove a red sale tag from a listing

sfcsu — Sat, 20 Sep 2025 11:48:52 GMT

I removed the sale price, but the tag still shows up on the image.

Re: How do I remove a red sale tag from a listing

JustinC — Wed, 02 Jun 2021 19:46:37 GMT

From the site editor, can you try Items > Item Preferences. Scroll down to toggle off the Sale Indicator. @sfcsu

Re: How do I remove a red sale tag from a listing

Hanmaru — Sun, 06 Jun 2021 01:10:27 GMT

that makes all sales tag will be removed. I think this is a bug.

Re: How do I remove a red sale tag from a listing

sayra — Mon, 07 Jun 2021 18:17:12 GMT

Hey, @Hanmaru- I can see that your "Sale indicator" button is off in your Square Online Store Editor. Do you still need help with this?

Also, the badging system was created to either be on for all sale items or off for all sale items. If you don’t want the badge to show on an item but still show on others, you need to remove the sale price for that particular item.

Hope this helps!

Re: How do I remove a red sale tag from a listing

sfcsu — Mon, 07 Jun 2021 18:48:15 GMT

The sale indicator button stayed on even after I removed the sale prices. I just removed the flag entirely for now. I was not able to remove it on single items

Re: How do I remove a red sale tag from a listing

sayra — Mon, 07 Jun 2021 18:53:06 GMT

@sfcsu- Feel free to give us a call when time permits, we'd be happy to help you troubleshoot your account further.

Have a good day.

Re: How do I remove a red sale tag from a listing

kcampbell0726 — Wed, 07 Jul 2021 13:13:54 GMT

I'm now seeing the same issue @sayra I believe this is a bug in your system. I removed my pricing with the bulk edit you may want to test this on your end.

Re: How do I remove a red sale tag from a listing

sayra — Thu, 08 Jul 2021 18:06:49 GMT

Hey @kcampbell0726,

Sorry to hear this is happening to you as well. If this is a bug, we should have a ticket open and can add the case to it. However, we need to troubleshoot your account in detail to add our notes and make sure this is not an account-specific issue. Please give us a ring at your convenience.