thread Re: Photos no longer syncing online in Payments Troubleshooting

Photos no longer syncing online

MattCurtis — Sat, 20 Sep 2025 11:48:33 GMT

Up until an hour ago, the photos in the POS system were syncing with our online website. However, no product image is currently syncing.

I've checked the settings and 'Sync product images' is turned on. Any photos that we added directly to Square Online are still viable.

Is square experiencing any sync issues?

We're using Square for Retail with Square Online.

Thanks

Matt

Re: Photos no longer syncing online

MJD — Thu, 03 Jun 2021 22:04:47 GMT

Hi Matt,

have you tried clearing your cookies/browsing data and reloading. Sometimes to save loading time your device remembers how a website was loaded in the past, and displays it without the files that have now been made present as it doesn’t have those files memorised. Clearing cookies and browser data should fix this if that is the issue.

Hope I could help, If I did, mark this as best answer to support others looking for a fix to similar issues 😎✨

Matt - MJD Photography

Re: Photos no longer syncing online

MattCurtis — Thu, 03 Jun 2021 22:51:40 GMT

Hey Matt,

Thanks for replying, but the front-end is not my issue.

The photos from the POS backend are not syncing with the backend of square online. The backend of square online has dropped all primary images and only retained the images I uploaded directly to square online.

There are also issues with the options not syncing correctly. For some reason, the order of the options are randomly changing in both square online and the POS backend. The whole thing is completely frustrating.