thread Re: Customer Directory Filters does not have my Custom Fields in Payments Troubleshooting

Customer Directory Filters does not have my Custom Fields

ImageFit — Sat, 20 Sep 2025 11:47:51 GMT

In the Square Directory, I have custom fields for my gym members like Gym Expiration Date or Tanning Expiration Date. When I click the "Filter" button to only see members with a certain expiration date, those custom fields are not in the filter list.

When I look at the Manage Custom Groups and Filters article (https://squareup.com/help/us/en/article/6245-manage-customer-groups-and-filters) it says:

Click Filter and choose the filter you would like to add. Note: Square will auto-populate relevant filters as well as input any Custom Fields you’ve created.

So it appears like this should work just fine but isn't. Any help?

Re: Customer Directory Filters does not have my Custom Fields

sayra — Mon, 14 Jun 2021 15:31:18 GMT

Hello, @ImageFit- I took a look at your customer Directory filters, your correct, I was not able to find custom fields for Gym Expiration Date or Tanning Expiration Date. Was the field created and working as expected or are you creating the field for the first time?

Re: Customer Directory Filters does not have my Custom Fields

ImageFit — Mon, 14 Jun 2021 19:13:17 GMT

Interesting. I can see them just fine. I took a screenshot but don't see where I can attach one here.