thread Re: can't empty shopping cart in Payments Troubleshooting

can't empty shopping cart

Troy8956 — Sat, 20 Sep 2025 11:47:25 GMT

I just tested my site by putting a few items in my cart. Now I see no way to remove them. Please help. I cant go live if my customers will have this problem.

Troy

Re: can't empty shopping cart

MJD — Sun, 13 Jun 2021 12:55:34 GMT

Hey there @Troy8956!

Welcome to the seller community, when removing something from the cart, you need to either change the product quantity in the cart to 0, or you can simply click 'remove'

If you continue to face issues, could you provide a link, if not please mark this as best answer to help other sellers in the future!

Re: can't empty shopping cart

Troy8956 — Sun, 13 Jun 2021 13:04:22 GMT

My cart doesn't appear as yours. The product isn't shown, its all text and there is no quantity field. The total for checkout is correct but the list of items is a mess.

On a different topic. I put a few sale prices on to experiment and although I can remove the sale price, the Sale tag is still appearing..... I'm somewhat tech savvy but these two issues really have me scratching my head!

Thank You for taking the time to respond. I sincerely appreciate it!

Re: can't empty shopping cart

MJD — Sun, 13 Jun 2021 13:05:05 GMT

Is the site published?

Re: can't empty shopping cart

Troy8956 — Sun, 13 Jun 2021 13:10:09 GMT

my site is thoughtfulimpressions.shop

Thanks.

Re: can't empty shopping cart

MJD — Sun, 13 Jun 2021 13:12:42 GMT

Here's what I'm seeing, I have same options I mentioned on my site above?

Re: can't empty shopping cart

Troy8956 — Sun, 13 Jun 2021 13:14:47 GMT

ok, the cart thing worked from my mobile so thats progress.

could it be becuse I am running the site and shopping the site from the same laptop?

Re: can't empty shopping cart

MJD — Sun, 13 Jun 2021 13:14:51 GMT

I've run a test and the same works on mobile

Re: can't empty shopping cart

MJD — Sun, 13 Jun 2021 13:19:30 GMT

No, the site is hosted on the square server IP Address: 199.34.228.182

Geolocation: US (United States), CA, California, 94107 San Francisco - Google Maps

Reverse DNS: cms23.weebly.com

so as long as you are not using the sandbox and are alternatively using the actual site (https://www.thoughtfulimpressions.shop/) you should get the same as I see, after clicking on the cart icon in the header.

Re: can't empty shopping cart

Troy8956 — Sun, 13 Jun 2021 13:33:26 GMT

I just took it back down to clean a few things up but the cart works fine now. You must have the magic touch!

Thanks, Troy

Re: can't empty shopping cart

Sissnsass — Wed, 22 Sep 2021 11:41:41 GMT

I am also having issues with removing items from my cart. There is no remove button or anyway for me to manually put in 0.

Re: can't empty shopping cart

JJ_ — Thu, 23 Sep 2021 19:47:14 GMT

Hello@Sissnsass! 👋

If you have tried the Best Answer with no success then, this sounds like a good question for our Ecommerce team

They can take a look at your account with you to help a shine light here. Since we don't have the ability to discuss account-specific details with you openly here in the Seller Community, please reach out by phone or email when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨

Re: can't empty shopping cart

Femininity — Sun, 10 Jul 2022 21:57:25 GMT

Wait so what did you do? I'm experiencing the same issue and I am stuck with the same thing. Went to do a test run and can't delete from my cart plus shipping and taxes not calculating either. I have went through and tried all I can and I'm stumped!

Re: can't empty shopping cart

Arie — Tue, 12 Jul 2022 05:02:40 GMT

Thanks for going through the suggested troubleshooting steps already, @Femininity. The next step would be to get in touch with our eCommerce team here, so we can take a closer look and troubleshoot further. Please let us know how you go!

PS. I noticed it's your first post, welcome to our community!