thread Re: Reactivate Square button when clicked, spins forever and Square payments not supported in Payments Troubleshooting

Reactivate Square button when clicked, spins forever and Square payments not supported

DylanB — Sat, 20 Sep 2025 11:45:15 GMT

Hi there,

I was trying to get things setup and clicked the Deactivate Square Payments from the https://square.online/app/store/users/xxxx/sites/yyyy/#/store/checkout. page.

The page currently shows "Square Not Active" and shows a 'Reactivate Square' button.

When I click the button, it just spins forever and payments are not accepted.

Looking in the devtools logs, I can see I get this API response back:

for API:

https://square.online/api/JsonRPC/Commerce/?Commerce[PaymentGateway::enable]

response:

{"jsonrpc":"2.0","method":"PaymentGateway::enable","error":{"code":-1,"message":"Permission denied"},"id":0}

what's wrong?

how do i get my square payments to be accepted again?

please advise, thanks!

Valentina — Fri, 02 Jul 2021 00:21:42 GMT

Are you able to get in touch with our team by phone, @DylanB?

P.S. Welcome to the Seller Community ✨

DylanB — Thu, 08 Jul 2021 00:19:14 GMT

yes; opened a ticket in the end, and this was identified as being a bug.

bug has now been fixed (THANKS!) and Im back in business .... literally!

cheers,

Arie — Thu, 08 Jul 2021 00:54:11 GMT

Glad to hear you're back in business @DylanB!

Please let us know if you have any other questions, we're happy to help 😊👍