thread my receipt printer doesn't work in Payments Troubleshooting

my receipt printer doesn't work

BAF — Sat, 20 Sep 2025 11:43:36 GMT

I just purchased a square register, cash drawer and receipt printer. Got everything working except the receipt printer. Instructions pretty sparse. Help please.

Re: my receipt printer doesn't work

Donnie-M — Wed, 14 Jul 2021 11:36:16 GMT

@BAF Make sure you got the printer plugged in and on and the lights are on. You then go into the square point of sale app, go to settings, hardware, printers, and you will then add that printer and mark it for customer receipts and order tickets/stubs if you need to. You should also be able to do a test print there. I would try all of that first.

Here is a square video on setting it all up and will get you to more videos.

https://www.youtube.com/watch?v=cudEba0SsfY

Re: my receipt printer doesn't work

BAF — Wed, 14 Jul 2021 13:41:55 GMT

Thank you. Got it working

Square Register POS not reprinting receipts/order tickets

JWalker — Fri, 01 Apr 2022 16:13:50 GMT

Square Register POS is not reprinting receipts/order tickets?

Re: Square Register POS not reprinting receipts/order tickets

_Violet — Sun, 03 Apr 2022 19:05:08 GMT

Hi @JWalker - Thanks for reaching out to us here on the Square Seller Community👋

I went ahead and merged your post to an existing thread where other Square Sellers have discussed printer issues. Please see the reply from one of our Super Sellers, @DONNIE-M, which has been marked as the Best Answer.

Additionally, you can try the printer troubleshooting steps listed within this Support Article. If you are still having trouble, please contact our Support Team directly here.

I hope this information is helpful but please do let me know if you have any additional questions.