thread Square terminal screen fizzles out in Payments Troubleshooting

Square terminal screen fizzles out

ThePieGuy — Sat, 20 Sep 2025 11:43:07 GMT

I've been having an increasingly reoccurring issue with my square terminal. The screen just sort of fades away while in use. Like someone beaming away in Star Trek. Sometimes in the middle of a transaction. Sometimes when it's turning on. Usually it goes to black. Sometimes white. Sometimes wide white and black stripes.

It is very hard to restart at this point because you cant see the screen. I've done factory resets several times. Still happening. Any suggestions?

Re: Square terminal screen fizzles out

AshleyK — Thu, 15 Jul 2021 12:42:22 GMT

@ThePieGuy I'm really sorry to hear about all of this. If you've tried a restart and a factory reset, it sounds like you need to reach out to Square Support for a warranty replacement. You can reach out directly to Customer Success at [Redacted]. Please keep in mind, you will need a customer code to get an advocate on the phone. Here is the link to get that code: squ.re/contactsqsupport

Re: Square terminal screen fizzles out

ThePieGuy — Thu, 15 Jul 2021 13:09:54 GMT

Thanks so much! I assumed that was the next step

Re: Square terminal screen fizzles out

AshleyK — Thu, 15 Jul 2021 13:12:56 GMT

Anytime!! Yea, if the factory reset doesn't fix the issue, then a warranty is usually where we go after that. Let me know if you have any other questions. 🙂