thread Re: Why are my recurring scheduled clients not on my book. in Payments Troubleshooting

My recurring appointments keep disappearing from the calendar

CobaltHairNails — Sat, 20 Sep 2025 11:42:53 GMT

Starting in June of 2021, I'm guessing there was an update? My recurring appointments (I run a beauty salon) disappeared from the calendar - as in the time slot looks empty in the calender view but when I click on the customer's name all of their future recurring appointments are still there, they just don't show up on the calendar. I have double-booked myself several times because it looks like the spot is empty. This is embarrassing and unprofessional, to have to contact customers and let them know there was a glitch in the scheduling software so they can't have the appointment time we agreed on.

There were no updates to do in the app at the Play Store so I uninstalled the Square Appointment app and reinstalled it. The recurring appointments showed up like magic. But it happened again, and again. I have now uninstalled and reinstalled the Square Appointment app three times. I can't keep doing this, I'm about to switch to another scheduling software, please help me!

Why are my recurring scheduled clients not on my book.

Teresasinsa21 — Wed, 14 Jul 2021 20:28:43 GMT

Why can i not see my recurring clients on my book? I can see them in my Google calendar.

Re: My recurring appointments keep disappearing from the calendar

Dmbt — Thu, 15 Jul 2021 15:38:12 GMT

The same things is happening to me, and I've already booked over many of the missing appointments. I will have to change scheduling software as well if this can't be fixed.

Re: My recurring appointments keep disappearing from the calendar

Valentina — Thu, 15 Jul 2021 22:50:53 GMT

This definitely doesn't sound right - have you gotten in touch with our team yet, @CobaltHairNails + @Dmbt?

We may need to file a ticket for our engineers to look into, but our team will need to speak with you in order to do so.

When you have a moment, please reach out directly by logging into your Square account and heading here.

Re: Why are my recurring scheduled clients not on my book.

Valentina — Thu, 15 Jul 2021 23:31:57 GMT

Sorry to hear about the troubles, @Teresasinsa21!

Have you let our team know about this yet?
When you have a second, could you please reach out directly?

In the meantime, I've gone ahead and escalated this thread to our Appointments team so they can take a look.