thread Employee Cannot Clock In/Out With New Interface in Payments Troubleshooting

Employee Cannot Clock In/Out With New Interface

Zembo — Sat, 20 Sep 2025 11:42:44 GMT

Ever since the interface update in June 2021, my employees cannot clock in/out on Square Register. With the old interface, the Clock In/Out option was in the upper right, now it seems to have disappeared entirely. We've searched in the settings and message boards, but we still could not find a solution.

Re: Employee Cannot Clock In/Out With New Interface

AshleyK — Thu, 15 Jul 2021 18:03:16 GMT

@Zembo I'm really sorry to hear the frustration regarding your Square Register. You are correct, the clock in/out has moved, but it is still there. Can you send me a screenshot of the checkout screen? You should see "log in" and then clock in/out under the "checkout" button in the bottom, right of your Register.

Let me know if this isn't available.

Re: Employee Cannot Clock In/Out With New Interface

Zembo — Thu, 15 Jul 2021 18:58:35 GMT

Re: Employee Cannot Clock In/Out With New Interface

AshleyK — Thu, 15 Jul 2021 20:44:23 GMT

Thank you so much for that screenshot! When you click "Logout CD" in the top, left corner, does it not also give you the option to clock in/out?

Re: Employee Cannot Clock In/Out With New Interface

Zembo — Thu, 15 Jul 2021 20:49:39 GMT

No when I tap “Logout CD” it says “Configure Device” and when I tap that it goes to Settings. And when I exit Settings the device restarts.