thread POS item pages not syncing in Payments Troubleshooting

POS item pages not syncing

ggilmore — Sat, 20 Sep 2025 11:42:39 GMT

My Square POS item screens are not staying in sync across multiple POS's. Does anyone else have this problem? As soon as I add an item it will disappear. Watch the videos. Trying to get Square developers to listen.

video 1

video 2

video 3

video 4

Re: POS item pages not syncing

ggilmore — Fri, 16 Jul 2021 23:01:42 GMT

Help! Can someone from Square please reply. the attached videos show adding items to the item grid and then having them immediately disappear!!! It is so annoying and crazy.

Re: POS item pages not syncing

AshleyK — Sat, 17 Jul 2021 18:28:22 GMT

@ggilmore Sorry for the delay in responding. Since this seems like a very time sensitive issue for you, your best option will be to call into Square Support so they can work with you in real time. You can reach out directly to Customer Success at [Redacted]. Please keep in mind, you will need a customer code to get an advocate on the phone. Here is the link to get that code: squ.re/contactsqsupport

As far as the videos, they weren't able to load for me, but I would check to make sure all items are enabled for all locations in your Square Dashboard. Then, make sure your devices are all signed into the same location as well.

Re: POS item pages not syncing

ggilmore — Sat, 17 Jul 2021 18:57:28 GMT

Thanks Ashley. Thing is I’ve been emailing and talking to people and they don’t answer which is why I posted here. I know the videos didn’t upload here but I copied the reference code from the email messages.

I’ll try to upload video links again