thread Re: Can't Add New Category in Payments Troubleshooting

Can't Add New Category

docgarry — Sat, 20 Sep 2025 11:42:35 GMT

Building out a new site. Was going well... 3 categories and various items. Went to add the 4th category and keep getting a "something went wrong" message. Have tried 3 different browsers and they are all the same.

Any suggestions out there?

Thanks in advance.

Re: Can't Add New Category

Quester — Fri, 16 Jul 2021 06:20:13 GMT

Hi Doc,

No idea what's going on to be honest I'm in the same position - trying to add a subcategory and always errors out on multiple browsers.

Re: Can't Add New Category

docgarry — Fri, 16 Jul 2021 07:38:33 GMT

very frustrating. restarted the computer. tried other browsers. all was working fine. then not.

Re: Can't Add New Category

Fanimal_Fitness — Sat, 17 Jul 2021 15:29:29 GMT

I noticed the same thing. Tried 2 different browsers, 3 different computers, the Weebly app and still no luck. I emailed customer service on Thursday and hope to hear back from them on Monday about this issue. I will update if they have a solution.

Re: Can't Add New Category

docgarry — Sat, 17 Jul 2021 15:40:23 GMT

UPDATE. Tried everything for two days. Gave up and decided to wait until there was some solution, and then this morning tried again and was able to add the category. I have no idea what the problem was, but for now it's been fixed. Weird.

Re: Can't Add New Category

BernadetteA — Sat, 17 Jul 2021 21:43:30 GMT

Thank you for the update, @docgarry

Can everyone else please confirm if they are still seeing an issue? I'm not seeing any confirmed reports through the support center, but it almost sounds like there may have been some intermittent sync delays going on. Did anyone notice an error when trying to perform any other type of action?

I'll try to get some more clarity on the issue. Please let us know if anyone is still having trouble creating a category or subcategory in your store.

Re: Can't Add New Category

Fanimal_Fitness — Sun, 18 Jul 2021 22:54:55 GMT

It seems to be working now, but I have one duplicate category that I can't delete. One links correctly with sub pages, the other one sometimes gives me a 404 cannot find page message or just links back to the main page. I can't see it on the editor screen and can't get rid of it.

Re: Can't Add New Category

BernadetteA — Sun, 18 Jul 2021 23:26:52 GMT

Thanks for letting us know, @Fanimal_Fitness

I'm glad it's working for you, but sorry to hear you are having some trouble with an extra category page!

We have limited access to accounts through the community, so I recommend reaching out to the support team directly for assistance. The issue you are describing sounds like it could be a one-off issue with your account. You can reach the team here. 😊