thread Re: Registers no longer seeing cash drawers! in Payments Troubleshooting

Registers no longer seeing cash drawers!

LPConcessions — Sat, 20 Sep 2025 11:41:54 GMT

I have 2 Square Registers connected to 2 APG cash drawers (APG VB554A-BL1616 USB).

Since updating my 2 Registers software today, both drawers are no longer seen by the registers. I have restarted the registers, swapped cables, different USB ports etc. but no luck. Tech support at square has been no help, they want me to get new drawers :-

To reiterate, both were working 5 minutes before the upgrade (which happened automatically). Has anyone had this issue? Is it possible to downgrade the software? Any help would be appreciated...

Re: Registers no longer seeing cash drawers!

Anthem — Mon, 19 Jul 2021 01:16:34 GMT

I'm not having issues with my registers. Are you using Register, Stand or IOS without Stand?

Re: Registers no longer seeing cash drawers!

LPConcessions — Mon, 19 Jul 2021 11:44:22 GMT

Re: Registers no longer seeing cash drawers!

Anthem — Mon, 19 Jul 2021 14:05:06 GMT

Wish I could be of help. We use two registers, after the update, all things are working as usual for us. Do you have printers? Are they working as usual? I recall some drawer problems being caused by bad connections or wifi problems with our old printers.