thread Notifications Not Working in Payments Troubleshooting

Notifications Not Working

sterlingshears — Sat, 20 Sep 2025 11:41:36 GMT

Our stylists often "rearrange" the calendar/combine appointments/etc, Within the last couple of weeks, when they change or cancel an appointment and select to NOT send notifications, our clients are still getting notifications that their appointment has been canceled (even though it hasn't been canceled, and we specifically ask the system to not send a notification.) Is this a known issue that Square is working on fixing? Please advise.

Re: Notifications Not Working

Valentina — Wed, 21 Jul 2021 14:17:36 GMT

Do you have the Square Assistant enabled, @sterlingshears? ✂️

Thanks in advance for the help here! ✨

Re: Notifications Not Working

sterlingshears — Wed, 21 Jul 2021 17:39:23 GMT

Yes, it is enabled. We like them getting reminders to confirm prior to the appt or else we get a lot of no shows because they forget they booked.

Re: Notifications Not Working

Valentina — Fri, 23 Jul 2021 23:13:33 GMT

Hm, if you are seeing notifications be sent about cancellations that are not occurring, that doesn't sound right.

We would encourage you to reach out to our Appointments team directly so they can troubleshoot with you.
If there is something broken here, they will be able to file a ticket for our engineers to look into this, @sterlingshears!