thread Re: I didn't get my report in Payments Troubleshooting

I didn't get my report

Tpsell — Sat, 20 Sep 2025 11:41:32 GMT

From yesterday I can't see my report my dashboard and ipad. there is any number. But transaction is working how to fix it??

Re: I didn't get my report

JustinC — Wed, 21 Jul 2021 22:06:06 GMT

Hmm, are you signed into the the right Account and Location (if applicable)? Are you getting an error message when viewing those sales reports?

@Tpsell

Re: I didn't get my report

Tpsell — Wed, 21 Jul 2021 22:11:04 GMT

Yes I loged in by my Squareup id.

I can see transactions in my ipad but my report doesn't change anything.

in my dashboard I can't see transaction and report

no there is no error massage

I already did reinstall and log out log in. Turn off turn on

Re: I didn't get my report

JustinC — Wed, 21 Jul 2021 22:22:37 GMT

Are these transactions awaiting to be settled with a tip? Unsettled transactions won't reflect in reports until then.

@Tpsell

Re: I didn't get my report

Tpsell — Wed, 21 Jul 2021 22:33:46 GMT

I collect tip by on screen

I don't need to settle tip

isn't it?

Re: I didn't get my report

JustinC — Wed, 21 Jul 2021 22:40:24 GMT

Yes, if you capture the tip on screen, no need to settle them. Can you check Dashboard > Reports > Transaction Status to make sure those payments are captured?

If all looks good there, reach out to CS so they can take a closer look.

@Tpsell

Re: I didn't get my report

Tpsell — Wed, 21 Jul 2021 22:46:07 GMT

Yes on my Ipad and square terminal both can show me the transactions. I can see customers name, tips, card

but My report is always 0$

and then I can't see transaction and report my phone and computer on my dashboard

Re: I didn't get my report

JustinC — Wed, 21 Jul 2021 22:49:50 GMT

Okay, reach out to CS through the link I sent above.