thread Re: Not seeing Orders on KDS in Payments Troubleshooting

Not seeing Orders on KDS

yumsapeatery — Sat, 20 Sep 2025 11:40:58 GMT

I have the Square KDS app on my iPad and I've verified:

1) KDS is using correct location, verified by changing the name on Square Dashboard also gets reflected on KDS app in iPad

2) All Items have a category selected, in this case Foods

3) Settings > Orders > View point of sales orders and View online orders are both turned on

4) Settings > Items on tickets, make sure all Categories are turned on. Also just tried turning on Foods and Beverage

When I go to Check from Square POS and complete the transaction, the Order/Ticket does not show up on KDS

Please help. What am I missing? Thank you.

JustinC — Mon, 26 Jul 2021 21:02:13 GMT

Sorry to hear that @yumsapeatery. I'm going to loop in a Super Seller that uses Square KDS also. Hopefully he can lend a hand.

What you thinking @Donnie-M ?

yumsapeatery — Mon, 26 Jul 2021 20:10:50 GMT

Thank you @JustinC , much appreciated! I can see CC and cash orders under Transactions and was expecting to see those on the KDS app.