thread Re: locations and item sales reports in Payments Troubleshooting

locations and item sales reports

HGIC — Sat, 20 Sep 2025 11:40:26 GMT

I go to reports - Items and look at sale details. I had a couple items listed at one location. Fixed them then deleted the location we no longer use. Now the prior transactions that were under that previous location are not on the report.

How do I find out the transaction details on the old location?

Kim

Re: locations and item sales reports

Kassi_ — Sat, 31 Jul 2021 17:55:00 GMT

Welcome back to the Community, @HGIC -

This is an excellent question when it comes to location management.

Transactions taken under a certain location cannot be transferred to another one, even when you delete the location. So they will show on the sales reports for only those locations.

Please let me know if you have any other questions.

Re: locations and item sales reports

HGIC — Mon, 02 Aug 2021 20:13:18 GMT

So how do I get the info on those payments? I need them to reconcile and advise leaders of those sales. The deleted location is not showing anything on the sales reports.

Re: locations and item sales reports

HGIC — Mon, 02 Aug 2021 22:20:39 GMT

I have three deposits that are not showing up on any reports...sales or balance reports

Re: locations and item sales reports

Kassi_ — Wed, 04 Aug 2021 21:16:07 GMT

@HGIC -

Are you able to reactivate those locations? If so, the payments would reside in that location.

Let me know if this gives you any issues.