thread Re: Items section in dashboard won't load - error message in Payments Troubleshooting

Items section in dashboard won't load - error message

JWill — Sat, 20 Sep 2025 11:39:15 GMT

When I click on 'Items' in the online Square dashboard I get the swirly wheel and then an error message: "Oh no, something went wrong. It looks like we are experiencing some problems on our end." Is anyone else experiencing this?

It has been happening for days. I have tried different computers with different browsers. I am able to see the other sections such as Transactions, Orders etc., just not items. However, I am able to see items in the Square online(weebly) site.

Thoughts?

🙂 Here is the post about the fix:

https://www.issquareup.com/incidents/86s5t9tv3t7x

Re: Items section in dashboard won't load - error message

Goldneye — Mon, 09 Aug 2021 19:03:59 GMT

HI, you can try to contact Customer Support with this link. Monday to Friday, 6:00am-6:00pm PST.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.

Re: Items section in dashboard won't load - error message

measuretwice — Sat, 25 Sep 2021 18:45:26 GMT

What was the fix for this issue?

Re: Items section in dashboard won't load - error message

AbbeDiaz — Sat, 25 Sep 2021 19:06:01 GMT

I'm also having this problem. Does Square have weekend support?

Re: Items section in dashboard won't load - error message

measuretwice — Sat, 25 Sep 2021 19:21:48 GMT

Not as far as I can tell. I emailed.

Re: Items section in dashboard won't load - error message

JWill — Sat, 25 Sep 2021 19:24:57 GMT

I have had emails back and forth with support for weeks but it is not yet resolved. Over a month ago I got an email stating, "Our engineers are aware of this issue and are working to resolve it quickly. They will have a solution in place shortly."

As a workaround, I have been doing item control through Square Online (weebly) or through the API.

Re: Items section in dashboard won't load - error message

measuretwice — Sat, 25 Sep 2021 19:43:33 GMT

Looks like everything is working now.

Re: Items section in dashboard won't load - error message

fiebers — Tue, 19 Oct 2021 21:00:21 GMT

Great, I'm having this problem as well now. Have not been able to access ITEMS to add a couple new items in Square system on my laptop for 3 days now. So how did yours get resolved exactly? Did they just finally fix it after you emailed, just very delayed response?

Re: Items section in dashboard won't load - error message

JWill — Tue, 19 Oct 2021 21:10:40 GMT

It hasn't been resolved. I've had to use Square online/weebly as the only way to add/edit items.

Your issue might be related to recent problems cited here: https://www.issquareup.com

Re: Items section in dashboard won't load - error message

fiebers — Tue, 19 Oct 2021 21:15:40 GMT

Yes I saw that issue but it didn't mention items and not doing anything with Square register or terminal right now. Just on squareup.com/dashboard trying to add 2 items. I'm very new to square. How do you get to this weebly you are mentioning?

Re: Items section in dashboard won't load - error message

JWill — Tue, 19 Oct 2021 21:29:21 GMT

In the "online" section on the dashboard there will be site items section. You can do most Item actions/edits in here and it should sync with the Square system:

Re: Items section in dashboard won't load - error message

JWill — Thu, 28 Oct 2021 21:05:29 GMT

It is working again. It appears there was an update recently somewhere on the backend that fixed it. 🙂

Here is the post about the fix:

https://www.issquareup.com/incidents/86s5t9tv3t7x