thread Re: Feature Request: Report including shipping weights for items on Square Online website in Payments Troubleshooting

Re: Feature Request: Report including shipping weights for items on Square Online website

roverton — Sat, 20 Sep 2025 11:38:06 GMT

I am getting a warning message that one or more of my store items has a weight that exceeds the maximum on my default shipping box. With thousands of items, I have no way of finding out which item has the excess weight. It is probably an error, but I would have to search every item one by one to find it. I don't understand why the weight field can't be exposed on the data import and export. It would be infinitely easier to add weights to a spreadsheet and push them into the database!

Re: Feature Request: Report including shipping weights for items on Square Online website

_Violet — Thu, 19 Aug 2021 17:39:12 GMT

Hi, @roverton thanks for reaching out!

Additionally, welcome to the Square Seller Community!

Sorry to hear you're experiencing this issue. We recommend you get in touch with one of our Square Online Store support specialists to look into this further with you.

When you have a moment, please reach out to us directly here: http://squ.re/contactsqsupport.

- Alanah