thread Re: Latest Square Update - Chip Reader Frequently Disconnects in Payments Troubleshooting

Latest Square Update - Chip Reader Frequently Disconnects

luckyenvelope — Sat, 20 Sep 2025 11:37:13 GMT

With this weekend's latest Square POS update on Android, we're having a lot of issues with our chip readers frequently disconnecting from the tablet despite being within 1-2 feet of the tablet itself. We tried using a new chip reader and within 20 minutes of having it connected it disconnected.

Anyone else seeing similar issues?

Re: Latest Square Update - Chip Reader Frequently Disconnects

sayra — Sun, 29 Aug 2021 18:08:42 GMT

Hey @luckyenvelope,

Sorry to hear this is going on. We haven’t heard many issues on our end but will keep an eye on this. In the meantime, you can try these troubleshooting steps. Feel free to also give us a call so we can help you troubleshoot further.

Re: Latest Square Update - Chip Reader Frequently Disconnects

Ekramkedir — Thu, 02 Sep 2021 21:31:52 GMT

heyy, i would suggest to update the app maybe the app is outdated and you might have the older version

Re: Latest Square Update - Chip Reader Frequently Disconnects

luckyenvelope — Thu, 21 Oct 2021 21:26:51 GMT

The firmware on the readers is updated. The Square app is updated. And we're still having issues with 3 of 4 readers frequently disconnecting for no reason.