thread 1st Marketing Service attempt - big problems?? in Payments Troubleshooting

1st Marketing Service attempt - big problems??

byron-ncr — Sat, 20 Sep 2025 11:37:05 GMT

My first newsletter thru Square Marketing was last night. It went to around 200 from my Directiry. Only 1 person that I checked with actually received the email yet the system claims to have delivered it??. Five that I know of did not receive it. Neither email addresses of mine that were Included received the email newsletter. At least 1 person who did receive the email was missing the initial image at the top of the email. I am very disappointed in the Marketing service. The system does say it delivered the email to the addresses which never received it -- including my own. Is the Marketing Service this poor? How do I insure that my content will actually be delivered if I use the Square Marketing Service. If I created the email incorrectly I need to know that and know the correct method if I'm going to use this PAID service. I merely filled in a Square template, selected to send to the directory, then sent it. That was around 10pm last night.

Disappointed

Re: 1st Marketing Service attempt - big problems??

Minion — Sun, 29 Aug 2021 14:16:42 GMT

Hey @byron-ncr

Just seeing if you had any updates on this?

I am just starting out myself with Square Marketing next month and see your problems so I ran a test myself. Granted I only sent one to myself only to see how/where it would show up. Since i'm just as new to Marketing as you are, I can't really explain to much, but can point out here what I gathered when creating my test one and maybe someone who uses Marketing can chime in.

Notes

When I selected my subscribers, I had to uncheck them and check them again, as it populated the selected group fine, but didn't populate the (1) subscriber until i checked, unchecked and rechecked that group again.

Right after it sent, the details showed it was sent to 2 people, and that it was already opened by 1. I'm assuming it sends one to Square MX Record?

I sent this to a gmail address so it did actually show up perfectly fine, it was located in the Promotion section of the gmail account, which is sort of a bummer.

I assume you also checked your Spam folder as well?