thread Re: Checkout link isn't working in Payments Troubleshooting

Checkout link isn't working

argoisin — Sat, 20 Sep 2025 11:36:02 GMT

I'm getting the following error on the link:

Something went wrong

We couldn't find that page.

Check your link and try again.

Re: Checkout link isn't working

MJD — Thu, 02 Sep 2021 19:27:45 GMT

Hey there @argoisin!

Is this error on the Square Online site or Square Online Checkout link.

This will help us to identify some of the possibilities of what could be going wrong.

Before anything could you try clearing your caches and cookies from your browser to ensure that the browser is actually reading every link it visits.

After this if we're on a Square Online Checkout link we could take into account the time it may take to update so make sure to refresh and attempt to view the page on another device.

Also make sure whether this error is on one product or all products.

If this post helps please mark it as best answer to help others in the future!

Need anything else just tag me in a reply and I'll be back to you asap.

Re: Checkout link isn't working

argoisin — Fri, 03 Sep 2021 16:32:39 GMT

It’s on both of the new products I tried to set up. One of my old ones is still working. Here’s the link.

https://koiya4.wixsite.com/brianborell/t-shirts-hats

Re: Checkout link isn't working

BernadetteA — Sun, 05 Sep 2021 16:12:32 GMT

Hi @argoisin This is a link to a Wix url. Are you trying to embed a checkout link to a Wix website?

Re: Checkout link isn't working

argoisin — Sun, 05 Sep 2021 16:13:42 GMT

No. That’s the link I’m being given for my checkout button.

Re: Checkout link isn't working

BernadetteA — Sun, 05 Sep 2021 16:17:47 GMT

It sounds like you are creating a link through WIx. Can you post a screenshot of the page you are viewing so we can confirm?