thread App notifications in Payments Troubleshooting

App notifications

sumter83 — Sat, 20 Sep 2025 11:35:47 GMT

I have the performance plan and have the square point of sale app and the weebly app. I do not receive any notifications from the apps about new store orders. I do get emails but with having the apps shouldn't I get some kind of notification? A little icon badge at least on my phone? If I send an invoice with the point of sale app I will receive a notification when it gets paid but again no notifications for new store orders.

Ive tried calling support but I guess i have to have the premium plan to qualify for phone support?

Re: App notifications

LLCafe — Fri, 03 Sep 2021 23:45:16 GMT

Hi @sumter83,

In the Square Point of Sale app I believe if you go to Settings > Orders > Alerts > and turn on Allow Notifications and I think it should notify you when an order is received.

Re: App notifications

sumter83 — Sun, 05 Sep 2021 17:50:42 GMT

Well that didn't help. still no notification for new store orders. only emails.

Can I not get phone support from weebly considering I have the performance plan?

Re: App notifications

BernadetteA — Mon, 06 Sep 2021 21:58:32 GMT

Hi @sumter83

Yes, you should have access to phone support with that hosting plan. You will need to be logged into your account, then you can access support here.