thread My item library was there now gone on team devices in Payments Troubleshooting

My item library was there now gone on team devices

ChristianWI — Sat, 20 Sep 2025 11:35:39 GMT

I loaded items and inventory. It all shows on my device, and in the dashboard and online store. However, my team members login and the items and inventory are not there today. Last night they were, now not appearing on any of their devices. Only mine, dashboard, and online store. I signed onto one of their devices (email and password), and items did not populate.

Re: My item library was there now gone on team devices

Arie — Mon, 06 Sep 2021 05:58:29 GMT

Hi @ChristianWI,

Thanks for taking the time to reach out to us here on the Seller Community 🙂

It might be worth checking out the Permission set your team members are set up under. Select the permission set you're using, and make sure that Items are turned on.

Please let us know how you go!