https://community.squareup.com/t5/Payments-Troubleshooting/Email-campaigns-not-saving/m-p/303595#M14408 <P><A href="https://squareup.com/dashboard/customers/marketing" target="_blank">I was in the process of drafting an email campaign, all along I kept seeing on the corner right side of my computer screen the grey "save"&nbsp; icon flash from "save to saved". I trusted that this automated square function was saving my campaign. As I moved forward from the "Design" page to clicking on the blue "Select Audience" button my work was lost!!! Meaning the new "Audience" page did not reflect my current campaign. Somewhere between the Design page and Audience page my campaign was lost in square limbo. I attempted 7 times to call square support, 2x of where I was bounced around from agent to agent, 1x to where I was told to just "recreate my campaign" and 1x to where I was hung up because it was near to closing time. My last resort is to reach out on this dashboard and see if perhaps anyone has encounter this incident or maybe shed some positive light.&nbsp;</A></P><P>&nbsp;</P><P><A href="https://squareup.com/dashboard/customers/marketing" target="_blank">thank you, very much appreciated</A></P> Sat, 20 Sep 2025 11:34:30 GMT SkinGuru 2025-09-20T11:34:30Z https://community.squareup.com/t5/Payments-Troubleshooting/Email-campaigns-not-saving/m-p/303595#M14408 <P><A href="https://squareup.com/dashboard/customers/marketing" target="_blank">I was in the process of drafting an email campaign, all along I kept seeing on the corner right side of my computer screen the grey "save"&nbsp; icon flash from "save to saved". I trusted that this automated square function was saving my campaign. As I moved forward from the "Design" page to clicking on the blue "Select Audience" button my work was lost!!! Meaning the new "Audience" page did not reflect my current campaign. Somewhere between the Design page and Audience page my campaign was lost in square limbo. I attempted 7 times to call square support, 2x of where I was bounced around from agent to agent, 1x to where I was told to just "recreate my campaign" and 1x to where I was hung up because it was near to closing time. My last resort is to reach out on this dashboard and see if perhaps anyone has encounter this incident or maybe shed some positive light.&nbsp;</A></P><P>&nbsp;</P><P><A href="https://squareup.com/dashboard/customers/marketing" target="_blank">thank you, very much appreciated</A></P> Sat, 20 Sep 2025 11:34:30 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Email-campaigns-not-saving/m-p/303595#M14408 SkinGuru 2025-09-20T11:34:30Z https://community.squareup.com/t5/Payments-Troubleshooting/Email-campaigns-not-saving/m-p/304100#M14409 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/398013">@SkinGuru</a> Welcome to the Community <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P>&nbsp;</P> <P>I'm sorry to hear you are having a hard time reaching the support team. The only information I could find&nbsp;in the community is from an older thread <A href="https://www.sellercommunity.com/t5/Questions-How-To/Do-Edits-to-Email-Marketing-Campaigns-Save-as-Drafts/td-p/19835" target="_blank">here</A>.&nbsp;</P> <P>&nbsp;</P> <P>I'm not sure if any of this information is relevant to you, but I hope it helps shed some light on the issue. As suggested, you can check the marketing section of your dashboard&nbsp;for your&nbsp;saved drafts, although it sounds like you may have already tried this.&nbsp;</P> <P>&nbsp;</P> <P>If you continue to experience an issue&nbsp;with saving, I recommend making sure your browser is up to date. You can check your browser details using <A href="https://www.whatismybrowser.com/" target="_blank">this link</A>.&nbsp;</P> Sun, 19 Sep 2021 01:16:33 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Email-campaigns-not-saving/m-p/304100#M14409 BernadetteA 2021-09-19T01:16:33Z