thread Re: Taxes not being added to online square sales in Payments Troubleshooting

Taxes not being added to online square sales

NspiredAviators — Sat, 20 Sep 2025 11:33:50 GMT

Hi, I have one item I sell via square online service. Ive created the item, added tax rates manually and auto, selected that it be calculated and not "included" in the price. Double checked online square settings with just the terminal settings, all have taxes added. Still during checkout taxes are not being added, therefore I end up paying them out of the total and loose money on the sale.

I've tried everything short of just calculating a total with sales tax included, however it looks tacky in my opinion.

Re: Taxes not being added to online square sales

frances_a — Wed, 22 Sep 2021 22:52:02 GMT

Hello! @NspiredAviators

Taxes are calculated at checkout after the shipping details have been entered.

One important thing to remember about US taxes is that you only need to collect them if you have a presence in the state that you are shipping an order to. If you don’t, you don’t collect taxes.

You can find more information about setting up your taxes here.

Thank you!

Re: Taxes not being added to online square sales

NspiredAviators — Wed, 22 Sep 2021 23:30:26 GMT

Taxes are still not being calculated even when I use test addresses with full details, short of entering card information (which i haven't done) it does not show calculated taxes

Re: Taxes not being added to online square sales

Ellie_ — Wed, 22 Sep 2021 23:45:10 GMT

Thank you for following up on this, @NspiredAviators

When you get a chance, can you please send over the URL for your online store?