thread Re: What is error code: CB3 in Payments Troubleshooting

What is error code: CB3

ENS — Sat, 20 Sep 2025 11:32:57 GMT

I keep getting an error message: CB3 when i try to open my square app. What is the solution?

Re: What is error code: CB3

dustin_tryon — Sun, 26 Sep 2021 14:32:45 GMT

Same here on both of my accounts

Re: What is error code: CB3

ENS — Sun, 26 Sep 2021 14:34:42 GMT

Same here. I can't get in to process any orders. I've tried to Google it but couldn't find anything.

Re: What is error code: CB3

dustin_tryon — Sun, 26 Sep 2021 14:36:44 GMT

I am still able to log into the none beta version you might try that until this is figured out

Re: What is error code: CB3

ENS — Sun, 26 Sep 2021 14:38:29 GMT

That worked. I almost forgot about the non beta...lol.

Thank you.

Are any of you getting a CB3 error after Android update?

SpearsAcres — Mon, 27 Sep 2021 11:22:54 GMT

Are any of you getting a CB3 error after Android update?

Re: What is error code: CB3

Elegantz1 — Wed, 29 Sep 2021 03:40:50 GMT

My non beta acct is 1 company. My beta account is a 2nd company. Can't seem to download a 2nd not beta account.

Re: Are any of you getting a CB3 error after Android update?

Frida — Wed, 29 Sep 2021 23:30:52 GMT

Hello @SpearsAcres,

We see its your first post on the Seller community, welcome! 🤗

If you are still encountering this error, we suggest reaching out to our Phone Customer Success team to further troubleshoot.

Re: What is error code: CB3

SLAutoGlass — Thu, 30 Sep 2021 05:17:19 GMT

So it appears that this is still an unanswered, ongoing issue for multiple members? Does anyone have a solution to offer regarding this besides having to wait until support is available or an email response? I'm open 24 hrs & this isn't a wait till later kind of problem for me...🙄

Thanks in advance for any help!

Re: Can someone help me with this: (error code: currency_mismatch).

BradP — Thu, 30 Sep 2021 14:51:05 GMT

Error code CB3 it will not let me use the system

Re: What is error code: CB3

Valentina — Thu, 30 Sep 2021 23:10:07 GMT

Hi all and thanks for your patience here 👋

Our team is aware of the following error appearing within the Beta version of the Square Point of Sale app:
We are unable to load Square.
Please try again or contact Customer Support if you continue to experience issues.
Error code: CB3

While we work towards including a resolution in the next update, please use the standard version of the Square Point of Sale app instead of the Beta version of the app. Download here if it's not currently installed on your device.