thread Re: Unable to reach server in Payments Troubleshooting

Unable to reach server

sarabjit — Sat, 20 Sep 2025 11:32:30 GMT

not able to signup for square its keep saying *Unable to reach server* when i try to verify the identity. please help.

yes i reset everything cleared all the cookies and tired on 3 different laptop.

Re: Unable to reach server

Ellie_ — Wed, 29 Sep 2021 23:48:00 GMT

Hi there @sarabjit

Thank you for reaching out to us about this. Is this issue still occurring when trying to continue onboarding?

Re: Unable to reach server

sarabjit — Thu, 30 Sep 2021 08:06:23 GMT

Yes of course i been trying for a week now..

Re: Unable to reach server

Ellie_ — Fri, 01 Oct 2021 00:20:51 GMT

Hi there @sarabjit

Thank you for following up. That is definitely strange. I'd recommend contacting our Customer Success team directly about this so they can investigate for you.

https://squ.re/2LW3Gz3

Options to contact Square are here: squ.re/howtocontact