thread Re: Stock Inventory isn't working in Payments Troubleshooting

Stock Inventory isn't working

kaylamessies — Sat, 20 Sep 2025 11:32:06 GMT

Every time I try to add stock to my newer items, it won't work. It takes several seconds to load and then I get hit with an error message.

We're sorry, but we weren't able to access your stock information. Please save your item and try again.

I'm at a loss on what to do.

Re: Stock Inventory isn't working

Herefortheparty — Sat, 02 Oct 2021 02:31:56 GMT

I have had this problem all day 😞 I was told to check back after 24 hours . which doesnt help.

Re: Stock Inventory isn't working

kaylamessies — Sat, 02 Oct 2021 02:34:14 GMT

Oh no! Hopefully it's just a bug for a couple of days then

Re: Stock Inventory isn't working

kaylamessies — Sat, 02 Oct 2021 03:00:00 GMT

I noticed that my pop-up announcements and coupon pop ups aren't working either 😞

Re: Stock Inventory isn't working

Herefortheparty — Sat, 02 Oct 2021 03:20:29 GMT

Does this happen often ? I set up my site this week and have nothing finished because its been days of issues 😞 i am really hoping this wasnt a waste of my time and that I wont need to re do all this or set up a shop somewhere else.

Re: Stock Inventory isn't working

kaylamessies — Sat, 02 Oct 2021 04:33:36 GMT

I really hope not. I just launched my site today and of course there's all these issues. I've been working on it for almost a month and the day I launch is the day it goes haywire for me

Re: Stock Inventory isn't working

Inquisitor — Sat, 02 Oct 2021 04:44:19 GMT

Sort of good that this is not just me (not an isolated issue). I just received new stock this morning and was going to update my site with all the new items. Previous items already listed, not a problem. Anything new, getting that error message! Spent too long trying to work it out. Don't want to 'prepare' others in case it has to be deleted after.

Re: Stock Inventory isn't working

Inquisitor — Sat, 02 Oct 2021 04:44:53 GMT

First time that I have seen this happen...

Re: Stock Inventory isn't working

Mc6 — Sat, 02 Oct 2021 07:40:28 GMT

Me too it’s soooo annoying i have stock I need to upload this weekend ready for next week and I can’t 😩

We're retrieving your stock information. This may take a moment. Please don't close this window.

but it never loads I can only change stock on old items not new ones I’m currently uploading

Re: Stock Inventory isn't working

Inquisitor — Sat, 02 Oct 2021 07:53:58 GMT

Something I noticed - far from any fix. The items I 'created' but unable to add any stock ends up showing live on the site. However, the number of items is unlimited. Had to hide those listings just in case someone, by some rare chance, decides to buy something...or buy multiple.

Re: Stock Inventory isn't working

Dragonziegen — Sat, 02 Oct 2021 08:46:40 GMT

Same.
It's driving me crazy.

I can't even do my invoice because it won't pull up square online inventory items because they don't have quantities. I really hope they fix this before I'm supposed to finalize the sale.
I'd add a screenshot but the add images button on the forum doesn't work either, like c'mon square get it together.

Re: Stock Inventory isn't working

Herefortheparty — Sat, 02 Oct 2021 16:21:24 GMT

Did anyone wake up to it fixed ? I still cant update my inventory 😞 this is costing me and I am sure anyone else affected business. I have had to push back my launch yet again.

Re: Stock Inventory isn't working

ScrunchieShop — Sat, 02 Oct 2021 17:13:44 GMT

Nope. Nothing is fixed. Actually might be worse and I’m livid. No one is willing to help out or take responsibility for whats going on they literally keep telling me that this is just an issue I’m having and to wait 24 hours. They also told me to contact my customer and tell them to reach out to their bank when the cards are being declined??? Like no! Obviously this is on your end. That’s so embarrassing to try and blame the customer. Ugh.

Re: Stock Inventory isn't working

BernadetteA — Sat, 02 Oct 2021 21:24:25 GMT

Hey there. I'm not sure if you are also following along with this thread but I just wanted to check in with everyone here as well.

We're experiencing a temporary sync delay, and the engineers have already made a fix which should catch things up soon. I don't have an eta to provide, unfortunately, but will do my best to post updates on the threads if I hear of any changes.

Re: Stock Inventory isn't working

BernadetteA — Sat, 02 Oct 2021 21:27:07 GMT

Hi @kaylamessies I realize your question is not resolved, but I wanted to be able to post a reply at the top of the thread so that everyone sees it.

I haven't heard of anyone else mentioning pop-ups or coupon issues. Do you see an error on the page when you try to save or edit?

Re: Stock Inventory isn't working

BernadetteA — Sat, 02 Oct 2021 21:28:48 GMT

Hi @Mc6 Sorry to hear you are having troubles with your dashboard as well.

I don't think I have come across the particular error you are describing. Can you post a screenshot so we can confirm?

Re: Stock Inventory isn't working

BernadetteA — Sat, 02 Oct 2021 21:33:25 GMT

I'm sorry you had to push back your launch, @Herefortheparty 😟

Re: Stock Inventory isn't working

BernadetteA — Sat, 02 Oct 2021 21:41:42 GMT

I'm sorry again for the frustration, @ScrunchieShop

I know you posted on a few threads, but I can't recall if you were able to reach the support team today, or if this information about declined cards was from yesterday?

Re: Stock Inventory isn't working

ScrunchieShop — Sat, 02 Oct 2021 21:50:14 GMT

I was on chat yesterday and they told me this info. Then today I was on chat again and someone named Leslie was helping me, she was very unkind and continued to blame the issue on my account/site. She never said this is an issue that square knows about and is working on, all I got was “well just wait a few hours and hopefully it works” what I’ve learned now on my own via community posts is that all of the items I added yesterday can’t receive payment because they aren’t synced. So now I’ve unlisted all those items. It’s just frustrating because we’re losing sales and it seems like no one cares. I really am expecting serious compensation for this issue, and I hope it’s resolved soon. I appreciate your kindness and help during all of this.

Re: Stock Inventory isn't working

BernadetteA — Sat, 02 Oct 2021 22:13:14 GMT

We definitely do care, and I'm super bummed you have not had a great experience trying to get this resolved. I'll make sure to share all of this feedback with the team leads.

It may be a good idea to reach out to support once more once this issue has resolved to see if there's anything more they can do to address your concerns.