thread Re: Not storing phone numbers and/or email address in Payments Troubleshooting

Not storing phone numbers and/or email address

jesse000smith — Sat, 20 Sep 2025 11:31:37 GMT

Why are some customers able to place website orders without an email address and phone number. I just double checked that my settings in the square.online>settings>Checkout>Checkout Experience was set to:

"Phone number Required"

Its happened about 3 times out of 80 and one particular time it was for a $400+ order and the lady got Covid and couldn't pickup her order and we couldn't contact her.

Is this a known issue or should someone look into this?

Re: Not storing phone numbers and/or email address

Valentina — Tue, 05 Oct 2021 19:54:04 GMT

Our Support team would be able to give you a hand here, @jesse000smith!

They can take a look at your account with you to help a shine light here, as they are able look at your account alongside you in order to pinpoint what's going on with the specific transactions you are running into this issue with. Please reach out by phone (or email) when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨