thread Missing Card on File in Payments Troubleshooting

Missing Card on File

ChristyJ — Sat, 20 Sep 2025 11:31:28 GMT

I last used my Square app on my phone on Saturday and it was working fine. Today it appears the interface has changed and all my Card on File entries are gone. Does anyone else have this issue?

Re: Missing Card on File

Valentina — Wed, 06 Oct 2021 18:43:44 GMT

Hm - that doesn't sound right, @ChristyJ.

Have you gotten in touch with our Appointments team by phone yet?

They can take a look at your account with you to help a shine light here, as they are able look at your account alongside you in order to pinpoint what's going on here. Please reach out by phone (or email) when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨

Re: Missing Card on File

ChristyJ — Wed, 06 Oct 2021 19:41:52 GMT

Thanks for your response, Valentina. I'm happy to report the issue resolved on its own and I'm back in business. Thanks again!

Re: Missing Card on File

Valentina — Wed, 06 Oct 2021 19:46:33 GMT

Whew! 😌

Great to hear - thanks for letting us know @ChristyJ!