thread Items disappear on kds when ticket is split in Payments Troubleshooting

Items disappear on kds when ticket is split

ganshan — Sat, 20 Sep 2025 11:31:20 GMT

We are a counter service restaurant and will ring in an order all together so that guests food will come out together. Once the ticket has been sent to the kitchen we will reopen it and separate the items so that guests can pay separately, everything but the first check is then disappearing of the ads display so only half the order is getting made. Any idea how to avoid this other than not splitting checks?

Re: Items disappear on kds when ticket is split

Valentina — Thu, 07 Oct 2021 18:11:49 GMT

Hi there @ganshan 👋

Thanks for flagging the issue you are experiencing over to us here.
I'm looking into this and will let you know when I have some information about whether this is expected.

P.S. Welcome to the Seller Community ✨