https://community.squareup.com/t5/Payments-Troubleshooting/Gift-card/m-p/309295#M14181 <P>Today my customer paid with a gift card.</P><P>&nbsp;</P><P>&nbsp;It’s showing on my reports.&nbsp;<BR /><BR /></P><P>but not on my “ balance”&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="85571AFD-7AD8-423C-A9D7-0A7EF6CE0BF4.png" style="width: 1242px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/17107iFD893A10A57B33F2/image-size/medium?v=v2&amp;px=400" role="button" title="85571AFD-7AD8-423C-A9D7-0A7EF6CE0BF4.png" alt="85571AFD-7AD8-423C-A9D7-0A7EF6CE0BF4.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="5CF38AA8-82D0-42D2-9C42-1A693E989C69.png" style="width: 1242px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/17108iB47444EFBE1E74C5/image-size/medium?v=v2&amp;px=400" role="button" title="5CF38AA8-82D0-42D2-9C42-1A693E989C69.png" alt="5CF38AA8-82D0-42D2-9C42-1A693E989C69.png" /></span></P><P> </P><P>where did the money go? Is it a process to come to my balance?&nbsp;</P> Sat, 20 Sep 2025 11:31:02 GMT SeventySix50 2025-09-20T11:31:02Z https://community.squareup.com/t5/Payments-Troubleshooting/Gift-card/m-p/309295#M14181 <P>Today my customer paid with a gift card.</P><P>&nbsp;</P><P>&nbsp;It’s showing on my reports.&nbsp;<BR /><BR /></P><P>but not on my “ balance”&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="85571AFD-7AD8-423C-A9D7-0A7EF6CE0BF4.png" style="width: 1242px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/17107iFD893A10A57B33F2/image-size/medium?v=v2&amp;px=400" role="button" title="85571AFD-7AD8-423C-A9D7-0A7EF6CE0BF4.png" alt="85571AFD-7AD8-423C-A9D7-0A7EF6CE0BF4.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="5CF38AA8-82D0-42D2-9C42-1A693E989C69.png" style="width: 1242px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/17108iB47444EFBE1E74C5/image-size/medium?v=v2&amp;px=400" role="button" title="5CF38AA8-82D0-42D2-9C42-1A693E989C69.png" alt="5CF38AA8-82D0-42D2-9C42-1A693E989C69.png" /></span></P><P> </P><P>where did the money go? Is it a process to come to my balance?&nbsp;</P> Sat, 20 Sep 2025 11:31:02 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Gift-card/m-p/309295#M14181 SeventySix50 2025-09-20T11:31:02Z https://community.squareup.com/t5/Payments-Troubleshooting/Gift-card/m-p/309349#M14182 <P>You’d have received the money to your balance when the gift card was purchased, so when it’s spent it will add to yours sales figured but not your balance.&nbsp;</P> Thu, 07 Oct 2021 09:35:29 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Gift-card/m-p/309349#M14182 Sam_400º 2021-10-07T09:35:29Z