thread Re: unable to add more Shipping boxes options in Payments Troubleshooting

unable to add more Shipping boxes options

ElmStreetToys — Sat, 20 Sep 2025 11:30:39 GMT

I need to add more box options in my shipping sections to assign to new items we have in-stock, I currently have 15 set up and whenever I add to new sizes they disappear and I'm unable to select them when editing from the item screen, but when I go ship an item all of those new package sizes I tired to make show up there. Can someone please point me in the right direction to fix this? I have upgraded to the RTS option and I need to add these new box sizes so my website shipping quotes are as close as possible, right now we are losing money on a few different products due to the "dimensional weight" being wrong.

Re: unable to add more Shipping boxes options

Valentina — Wed, 13 Oct 2021 21:08:42 GMT

It sounds like there may be a slight delay in the updates reflecting instantly when you are making to the box size options, @ElmStreetToys 🧸 Are these new options appearing when editing from the item screen now?

If you are continually experiencing trouble with this page, our team may need to take a closer look with you to see what's going on, and potentially file a ticket to have our engineers look into the issue. Please reach out by phone if you are still having troubles with this!

Re: unable to add more Shipping boxes options

ElmStreetToys — Wed, 13 Oct 2021 21:35:52 GMT

The same thing is still happening.

Re: unable to add more Shipping boxes options

Valentina — Fri, 15 Oct 2021 17:09:05 GMT

Please give us a call or shoot an email our way if you are still experiencing this issue @ElmStreetToys.

Re: unable to add more Shipping boxes options

ElmStreetToys — Sun, 07 Nov 2021 13:39:37 GMT

After calling the support line I was told that 15 boxes is the limit. There should really be a way to let people know that without having to call the company about it.