thread Re: Epson TM-T20II prints extremely slow in Payments Troubleshooting

Why is TM-T20II printing extremely slow?

jackmastercraft — Sat, 20 Sep 2025 11:29:56 GMT

I have 2 printers model TM-T20ii and have been using them for years. All of a sudden one become extremely slow printing and within a few hours later then second one did the same thing. I can not find a factory reset. I have spoke with epson for 2 hours and they said something was wrong with the printers. but they are on two different registers and there is two different printers and happened within hours of each other, I have tried to reinstall retail Square apps and updated both ipads. In additon, I have done the troubleshooting above, Has anyone found a fix for this. Thanks so much!

Re: Epson TM-T20II prints extremely slow

poppyandthyme — Sat, 16 Oct 2021 20:00:35 GMT

We have experienced *exactly* the same problem as you've described (two different registers and printers here too). I've tried everything I can think of to fix it, to no avail. We will not make it through the holidays this way. 😞

Re: Epson TM-T20II prints extremely slow

thecarpenter — Mon, 18 Oct 2021 00:17:50 GMT

Same for us too - seem to have started happening after the most recent Squareup app update on the iPad - printer is Epson TM-T82IIIL

Re: Epson TM-T20II prints extremely slow

JoeSoap — Mon, 18 Oct 2021 20:01:52 GMT

we are experiencing the same issue. started about a week ago. it began after the last square update but not immediately. i was hoping the last ipad update would fix it did not.

printer will print self diagnostics quick like normal.

Re: Epson TM-T20II prints extremely slow

Bay_IT — Fri, 22 Oct 2021 02:34:23 GMT

Same issues here, same epson T82IIIL and 2021 iPad

Re: Epson TM-T20II prints extremely slow

thelocalnt — Sat, 23 Oct 2021 00:26:32 GMT

We are having the same issue. iPad, pos stand and epson TM-T82ii, has worked flawlessly up until about a week and a half ago

Re: Epson TM-T20II prints extremely slow

Jmgra — Sat, 23 Oct 2021 06:08:02 GMT

We are having the same issue, started about a week ago.

Jacqui

Re: Epson TM-T20II prints extremely slow

Devietkitchen — Sat, 23 Oct 2021 18:34:11 GMT

We has experienced the same issue starting from last week.

Epson TM-T20

Re: Epson TM-T20II prints extremely slow

Thelucie — Sun, 24 Oct 2021 10:26:51 GMT

Same issue here. It only started doing this today

Re: Epson TM-T20II prints extremely slow

Arie — Sun, 24 Oct 2021 23:27:47 GMT

Sorry to hear about the trouble with your printer! There's a few troubleshooting steps to try here:

- Check that both your Square App, and your tablet or iPad, are on the most up to date software available. There was a recent iOS software update, so it's worth checking you've downloaded this

- Delete, and recreate your printer station in app.

- Go through the Epson printer troubleshooting steps here.

If you're still seeing issues with your printer after going through these troubleshooting steps, please reach out to support, so we can dig in a bit deeper, and file a ticket if necessary.

@Thelucie @Devietkitchen @Jmgra @thelocalnt @Bay_IT

Re: Epson TM-T20II prints extremely slow

jackmastercraft — Mon, 25 Oct 2021 14:53:14 GMT

Oct. 25 - I have contacted Epson. They walked me through setting up Epson printer on my laptop and it worked fine there.

After receiving email from square that they have fixed problem on square side. I have uninstalled retail for square on both ipads. turned off both epson printers, took both ipads out of square bases, turned ipad off. Restarted ipads, verified ipads are up to date on software, replaced to bases, reinstall retail for square, reinstalled all hardware on both POS ipads including Epson printer. Both Epson printers still printing extremely slow.

Please advise.

Re: Epson TM-T20II prints extremely slow

jackmastercraft — Mon, 25 Oct 2021 14:54:18 GMT

Oct. 25 - I have contacted Epson. They walked me through setting up Epson printer on my laptop and it worked fine there.

Please advise.

Re: Epson TM-T20II prints extremely slow

BernadetteA — Tue, 26 Oct 2021 18:07:15 GMT

Sorry to hear you are still having trouble with this @jackmastercraft. The best course of action at this point would be to reach out to the support team directly. You can access the teams here.

Re: Epson TM-T20II prints extremely slow

annafernanda — Sat, 30 Oct 2021 20:21:01 GMT

I’ve had the same issue with my epson TM-T20ii for the last two weeks.

It seems like it started printing slower after the last Square update.

Re: Epson TM-T20II prints extremely slow

Jmgra — Sat, 30 Oct 2021 23:46:08 GMT

Im finding it hard to believe that Square has not investigated this as there are a mountain of people having the same problem since the last update. We don’t all have time to sit on the phone to support lines.

This is an obvious bug and needs to be addressed by square ASAP.

Please have the problem addressed and either push out a new update or notify everyone of how to fix them problem at our end.

thank you

Re: Why is TM-T20II printing extremely slow?

BernadetteA — Mon, 01 Nov 2021 01:31:55 GMT

I moved everyone over to this thread so that we can keep track of contacts.

Hi, everyone! I checked in with our team, and they are in contact with Epson to try to pinpoint where the issue is coming from. I don't have many details to provide at this time, but we'll update this thread as soon as we have more information to share.

We may post here asking for specific details on the device you are using, so please make sure to keep an eye out. Thanks, all! We appreciate your continued patience.

Re: Why is TM-T20II printing extremely slow?

thecarpenter — Thu, 04 Nov 2021 00:20:33 GMT

After the most recent Square update, now the stand doesn't connect!

I have put another iPad into the stand that still had the older version, prints fast and stand connects.

Both ipads are on ios14.8 - so it's most likely the square software update causing this issue. If anyone else experiences this same issue (since 3-4 days ago), please also leave a comment!

Re: Why is TM-T20II printing extremely slow?

jackmastercraft — Thu, 04 Nov 2021 00:54:44 GMT

The iPad that you put into the stand had the older version of square or older version of iPad update?

Re: Why is TM-T20II printing extremely slow?

thecarpenter — Thu, 04 Nov 2021 00:57:39 GMT

It had an older version of the Square app (one with the black menu on the left hand side) - both ipads are on the same ios version.

Re: Epson TM-T20II prints extremely slow

jackmastercraft — Wed, 10 Nov 2021 15:05:48 GMT

I have reached out to support multiple times, I have talked to our rep multiple times and was told to buy new printers despite Epson support helping me to hook this up to my computer and both printers are working fine. If I purchase new printers what will prevent this from happening to the new ones? These are not cheap to keep replacing. We spend a lot of money with your business daily with transactions and need this problem resolved. I see that I am not the only person with this same problem. This happened on October 13 then both printers started acting up and still not resolution! Beyond frustrating.