thread Re: Timecard edit request isn't working in Payments Troubleshooting

Timecard edit request isn't working

schemjo — Sat, 20 Sep 2025 11:29:22 GMT

I had two employees request edits to their timecard because they didn't clock out at the end of the shift. In the past this worked with no issues but today when I click the request I'm taken to the main Shifts page and I can't see what their edits are. I'm not sure if this is part of the name change from Timecards to Shifts but it doesn't seem to be working. Is anyone else having this issue?

Re: Timecard edit request isn't working

Valentina — Tue, 19 Oct 2021 00:40:20 GMT

Is it possible that you edited their timecards before reviewing their change proposals, @schemjo?

Once you make edits to a timecard - instead of using the change proposals - the change proposals will become obsolete.

I hope this helps!

Re: Timecard edit request isn't working

Tom_Herman — Tue, 04 Jan 2022 21:24:29 GMT

I have been having this problem ever since they made the change to "Shifts". When you click "Approve" in the request email, you are not taken to the timecard in question. Instead you are taken to the "Workday" screen on the Shifts page. You then have to click your way to "Labor and Tips", go to the proper location, find the worker, then the time card. Click on timecard and you are told that if you edit it, the Timecard Request will be denied. Which is true, one you make the rquested change, the team member is notified that you declined the request. The change goes through, but the system is clearly not working properly.

Re: Timecard edit request isn't working

SweetCarrieP — Sat, 09 Apr 2022 18:58:32 GMT

I’m having the same issue and it drives me crazy! I have to click approve in the email, click to go to the full site, click the tiny dot to get to the requests and THEN approve. That’s a ton of extra clicking when I should be able to click approve in the email and be done with it.

Re: Timecard edit request isn't working

JJ_ — Mon, 11 Apr 2022 15:51:56 GMT

I value your feedback and would love to give more visibility to it @SweetCarrieP

I recommend you submit a Feature Request here. This will help our product team get visibility and track other Sellers' interest in your request.

Important: When submitting a request, make sure to include the desired feature, and provide the details of how this feature will help your business succeed (how would you use it and what you expect from it).

Re: Timecard edit request isn't working

Tom_Herman — Mon, 11 Apr 2022 15:55:22 GMT

I wouldn't consider this a feature request. It USED TO WORK. You clicked on "approve" and you were taken right to the time card problem in the request. This should be filed under Bug Fix

Re: Timecard edit request isn't working

JJ_ — Mon, 11 Apr 2022 16:03:28 GMT

Thank you for this clarification @Tom_Herman will pass this over to our product team.