thread Re: App continues to show "not connected" in Payments Troubleshooting

App continues to show "not connected"

palace — Sat, 20 Sep 2025 11:29:17 GMT

I have gone through troubleshooting steps.

All other apps work fine. I can only process payments if I turn off the wifi and turn on cellular data.

Pixel 4a

How do I resolve this issue?

Re: App continues to show "not connected"

Thevioletfox — Mon, 18 Oct 2021 15:59:14 GMT

Hey @palace - I don't have a fix for you, unfortunately, but I can say I've had the same issue in the past. If I'm out at a public event like a farmer's market, sometimes the wifi seems to give me problems. Like it's not fast enough or not a good enough connection, maybe? But I turn off wifi and it works on cellular data. I think it's a Wifi issue (not a Square issue) because it works fine when I'm at home on my own Wifi. I think it may also be unprotected networks (like public wifi) may be a problem.

Re: App continues to show "not connected"

palace — Mon, 18 Oct 2021 17:13:40 GMT

Thank you for your reply. I will look into protecting the wifi. All my employees that have Apple have no problems. I realize I forgot to add that bit of information.