thread My Item Libary keeps disappearing in Payments Troubleshooting

My Item Libary keeps disappearing

JALS — Sat, 20 Sep 2025 11:28:39 GMT

My item library is there when I first log in. Disappears if I try to do anything. I am trying to create purchase orders. Square won't look up by sku at all. It sometimes will look up by description, but not always. When I save as draft or refresh, sometimes the next item will appear. If I look back at item library, it is gone. I have restarted my computer multiple times, restarted Chrome. It was working fine last night. No live support available on weekends. Anyone have any ideas?

Re: My Item Libary keeps disappearing

specialtiesgame — Sat, 23 Oct 2021 14:25:11 GMT

We're having the same problem. Square, this is a BIG ISSUE!!! Weekends are when your actual customers, the retailers and restaurants, are the busiest. HAVE IMMEDIATE SUPPORT AVAILABLE WHEN WE NEED IT!

As far as I can tell, the actual inventory and item list still exist, but I can't access it in any useful way and I also need to create purchase orders. I don't know what's going on, but it's making me very nervous ahead of what should be a very busy sales day and at the start of a critical shopping season.

Re: My Item Libary keeps disappearing

specialtiesgame — Sat, 23 Oct 2021 15:14:46 GMT

I just got off a chat with Square support, they say they are "experiencing problems on their end" and working on it. Our register is working again after a restart, no help in the dashboard. I'm going to export my library as a backup, and hope they get things fixed before the end of the weekend so I can get PO's done also.