thread Re: Item Library not showing items in Payments Troubleshooting

item library

ADKTradingPost — Sat, 20 Sep 2025 11:28:30 GMT

Why has it been difficult to search for an item lately? We type in the item and the library comes up with nothing. You back up some letters, then it might find it. Today, the library won't go past page one. What IS THE PROBLEM...?

Re: Item Library not showing items

taylormead — Sat, 23 Oct 2021 15:05:21 GMT

I'm also having this issue. I have to refresh the browser any time I click something for it to show up, and sometimes I have to refresh the page 2 or 3 times before it'll show the items.

Re: Item Library not showing items

PvnNpt — Sat, 23 Oct 2021 15:14:50 GMT

Same issue here. It all works fine on the register-thankfully- but the back office is empty.

Re: item library

ADKTradingPost — Sat, 23 Oct 2021 15:48:47 GMT

And suddenly today, I get this page.....

Re: item library

ADKTradingPost — Sat, 23 Oct 2021 15:57:46 GMT

I have a library of over 3000 items.

Re: Item Library not showing items

Arie — Sun, 24 Oct 2021 03:20:58 GMT

We were experiencing some issues with item management, and the Square Dashboard yesterday, which should now have been resolved. Please let us know if you're still seeing these issues, and apologies for any inconvenience caused!

@MichaelAnn, @BuddingVioletRI @taylormead @PvnNpt

Re: Item Library not showing items

PvnNpt — Sun, 24 Oct 2021 04:29:35 GMT

Yes-all resolved now. Thanks!

Re: Item Library not showing items

MichaelAnn — Sun, 24 Oct 2021 13:30:15 GMT

The issue has been resolved. Thank you.

Re: Item Library not showing items

JPMWine — Thu, 24 Mar 2022 00:02:50 GMT

This is happening to us today making it extremely slow to close out checks, not to mention it's totally messing with our inventory. I don't know what we'll do when it gets busy later. HELP!