thread Re: Verify my identity is broken in Payments Troubleshooting

Verify my identity is broken

katizzi — Sat, 20 Sep 2025 11:27:21 GMT

The verify my identity page is broken. Whenever I click the link to the page, it attempts to load something for a few seconds and then jumps to a rejection page. I'm never given the opportunity to enter any information to verify my identity.

To make matters worse, whenever I email support, I get a canned response that just gives me a link to the verify my identity page that does not work.

This has been going on for weeks.

Re: Verify my identity is broken

sayra — Sun, 31 Oct 2021 16:03:09 GMT

Hello @katizzi,

Welcome to the Seller Community!

Are you trying to create your account on a home computer? Square will allow you to try and sign up a total of 4 times. Take a look here at additional details regarding signing up with Square.

If you are denied, there is nothing we can do, this is not a manual process we can approve or deny.

Thanks!

Re: Verify my identity is broken

katizzi — Sun, 31 Oct 2021 18:04:37 GMT

Hi Sayra,

Yes, I am using a home computer.

I have never been given 4 attempts. When I sign up, I give all of the correct information — except for the EIN, which Square always claims cannot be found even though it's legit. When I click the verify my identity page, I am immediately denied with out having the opportunity to give any information or any additional attempts.

What am I missing here?

Thanks

Re: Verify my identity is broken

katizzi — Sun, 31 Oct 2021 18:06:39 GMT

When I go here...

If you’ve been declined once, head to squareup.com/activation, sign in, read the instructions and click Try Again.

...and click that link, I am never allowed to try again. It immediately goes to the denied page.

Re: Verify my identity is broken

sayra — Sun, 31 Oct 2021 19:09:29 GMT

I see! When you sign up for Square you have to provide a social security number for the system to approve you. After you have been approved, you can go back and add your EIN. I would also try applying in an incognito browser with another email if possible.

Hopefully, this works! @katizzi