thread Re: Resolve in Payments Troubleshooting

Resolve

McIntosh-Pecan — Sat, 20 Sep 2025 06:53:17 GMT

Receiving the following error on our *. square.site

uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

I would appreciate any guidance on how to resolve the issue quickly. Thanks in advance for your assistance.

Re: Resolve

TheRealChipA — Mon, 10 Mar 2025 03:55:59 GMT

Hey there @McIntosh-Pecan. This error is typically thrown by the Edge Browser when certain SSL anomalies are detected. Is that what you are using? the Microsoft boards are full of questions about it, and not just for Square. It seems to be a quirk of Edge.

Anyway, it would help if you could post the URL so I can see if I’m getting the same error. If I am, I might be able to help you investigate further. So please post the URL. FYI, I’m ending a 12-hour day in my shop, so I will not be able to see your reply or assist you further until tomorrow morning.

Re: Resolve

McIntosh-Pecan — Mon, 10 Mar 2025 15:26:27 GMT

Here's is the site URL : https://www.mcintoshpecan.square.site/

Re: Resolve

TheRealChipA — Mon, 10 Mar 2025 15:32:16 GMT

Interesting. I can’t establish a secure connection either on Safari. So, I’m going to tag the Square Moderators here. One of them will consult with the engineers and get back with you.

@Kassi_@RSosebee1 @_Violet @MayaP @RobynR @Summer2024 @Ellie_@Katie_SQ @Laurie_@Sineaid @Sammie_C

Re: Resolve

McIntosh-Pecan — Mon, 10 Mar 2025 19:38:23 GMT

I have confirmed we are using a GoDaddy Site not weebly for our main page www.Mcintoshpecan.com and redirecting to the www.mcintoshpecan.square.site URL on the square platform through the green Shop Now button on the Godaddy home page for mcintoshpecan.com. When we click the Shop Now button which is linked to the www.mcintoshpecan.square.site URL it gives the following message.

This site can’t provide a secure connection

www.mcintoshpecan.square.site uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

@Kassi_@RSosebee1 @_Violet @MayaP @RobynR @Summer2024 @Ellie_@Katie_SQ @Laurie_@Sineaid @Sammie_C

Re: Resolve

McIntosh-Pecan — Mon, 10 Mar 2025 20:55:48 GMT

Resolved the issue by re-creating the Square domain site and pointing the ShopNow button on GoDaddy site to the new online store link, Thanks for your assistance!

Re: Resolve

TheRealChipA — Mon, 10 Mar 2025 21:16:23 GMT

Thank you for taking the time to update this. It will help future sellers with this issue!

Re: Resolve

Summer2024 — Tue, 11 Mar 2025 13:02:42 GMT

Sorry for being late to the party here, but I am so glad you got it figured out @McIntosh-Pecan !

Re: Resolve

lindamarievanra — Sat, 12 Apr 2025 02:04:34 GMT

I'm having the same problem and I'm on Chrome. I can type in my site address and it works fine, but if someone copies and pastes it, it gives the Unsupported protocol message. Is there a way to fix it without starting over? I had enough problems the first time. I don't want to do it again.