thread Headphones Recognized as Magstripe in Payments Troubleshooting

Headphones Recognized as Magstripe

Tdavis6187 — Sat, 20 Sep 2025 11:26:19 GMT

Hi there! I have a Samsung Galaxy Note 10+, using the Square Appointments app. Whenever the app is signed in, regardless if the app is open or not, if I plug in my headphones into the USB-C port, the Square app recognizes my headphones as a magstripe reader. It sends a terrible "feedback" sound through my headphones until I sign out of the app. Has anyone experienced this?

I searched to see if this has been posted before and the one thread I found looks to have been deleted or moved.

Thank you!

Re: Headphones Recognized as Magstripe

_Violet — Wed, 03 Nov 2021 20:56:23 GMT

Hi @Tdavis6187 - Thanks for reaching out to us here on the Square Seller Community👋 Sorry to hear you're having some trouble with this.

We do not have a reader that connects directly to a USB-C port. Are you plugging the reader into your audio jack? Or are you using an adapter to connect to the USB-C port?

I would suggest checking for an update for the Appointments app within the Google Play Store and also making sure your Galaxy Note 10+ is up to date on its own software as well.

I hope this information is helpful but please do let us know if you have any additional questions. Always happy to help! 😊

Re: Headphones Recognized as Magstripe

Tdavis6187 — Wed, 03 Nov 2021 21:13:11 GMT

I do not have or use a reader. The problem is when I plug my headphones into my phone, the Square app recognizes my headphones as a reader (it says "reader connected, swipe to charge"). The app sends a very loud noise through the headphones unless I completely sign out because it thinks my headphones are a reader. If I unplug my headphones the app says, "reader disconnected."

I use my headphones all day for work and I suppose I can just keep the app signed out. It's just inconvenient, to say the least.

Re: Headphones Recognized as Magstripe

AppendageTattoo — Tue, 01 Oct 2024 19:51:05 GMT

Same problem here. I only use the Square Appointments. I can’t listen to music and book. Obnoxious.

Re: Headphones Recognized as Magstripe

Awmarlene — Wed, 31 Dec 2025 20:55:06 GMT

This has been happening for me too, can’t check my appointments with my headphones in or it gives me this warning to unplug my headphones and if I have the audacity to ignore that this horrific screeching sounds in my ears. Please fix