thread Re: my dashboard won't load and square support replies that they can't transfer my account, wtf!!! in Payments Troubleshooting

my dashboard won't load and square support replies that they can't transfer my account, wtf!!!

healingarts — Sat, 20 Sep 2025 11:26:08 GMT

As of about 2 weeks ago my dashboard won't load on my mac about 90% of the time which is making it impossible for me to send invoices to clients in a timely fashion which means I am not getting paid in a timely fashion.

I've cleared the cache, my os is up to date, I have tried all the browsers, and informed square support of all this when I couldn't find an answer in the commnuity -

and square support replied that they can't transfer my account, wtf!!!

Re: my dashboard won't load and square support replies that they can't transfer my account, wtf!!!

Kassi_ — Thu, 04 Nov 2021 19:54:22 GMT

Welcome back to the Community, @healingarts -

Sorry to hear your Dashboard is still having issues despite all of the troubleshooting you've done to fix it.

I know you mentioned contacting our CS Team already, would you be open to contacting them again to file a ticket with our engineers?

You will provide all of the necessary information & engineering can take a deeper look into what's causing this issue.

Please let me know if you have any other questions.