thread Square POS will not stay connected to internet. in Payments Troubleshooting

Square POS will not stay connected to internet.

CSRRECORDS — Sat, 20 Sep 2025 11:25:19 GMT

Hi! About a week ago out of nowhere my Square POS register stopped connecting to my stores internet. (Comcast)

Computers, Phones and anything else were unaffected, the internet works properly and anything can connect to it except Square. If I connect square to my personal hotspot, that works but If I walk a foot away, that disconnects as well.

All common sense options have been attempted, everything has been re-started, turned on and off and updated. No change.

Any advice? Thanks!

Re: Square POS will not stay connected to internet.

prideandjoy — Sat, 06 Nov 2021 17:04:25 GMT

I'm having a very similar problem, I posted something about an hour ago - you can find it on this troubleshooting forum!

Re: Square POS will not stay connected to internet.

JJ_ — Mon, 08 Nov 2021 16:41:27 GMT

Hello there @CSRRECORDS and @prideandjoy 👋

Sorry to hear that you are having issues with your Square Register. If you have completed the necessary Troubleshooting Steps to no avail I would recommend getting in touch with our Hardware team Our team would be able to look into this with you! When you have a moment, please reach out directly by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨

Re: Square POS will not stay connected to internet.

NeonLilly — Thu, 16 Dec 2021 04:35:13 GMT

Have same problem for week. Spent hrs with tech support. Reset system to manufacture setings. Its got worse. Still no internet, now printer dasnt stay connecting. Settings messed up. No option to print bills before payment, or after payment,wnen i able to take payment, cant open cash register at all, time is mess.