thread Anyone experiancing issues with app on the POS terminal with regards to tips? in Payments Troubleshooting

Anyone experiancing issues with app on the POS terminal with regards to tips?

theliquidgarage — Sat, 20 Sep 2025 11:23:19 GMT

Over the weekend, tips functionality was not working properly. In settings the tips function would reset to remove the ability to collect tips. We were able to get the system to allow a customer to use the screen for applying tip to bill. However if POS signs out, the settings revert/default to "no tips". Staff is losing compensation and we will need to pay out of pocket.

Re: Anyone experiancing issues with app on the POS terminal with regards to tips?

Kassi_ — Thu, 18 Nov 2021 12:21:42 GMT

Welcome to the Community, @theliquidgarage -

Thank you for reaching out about the issues you're having with tipping on your Terminal.

There was an issue with this feature on Saturday, but our engineers were able to get this resolved.

Are you still experiencing this issue?

I will keep an eye out for your reply👀.