thread Re: Whenever I perform a transaction a black box opens up on my phone screen and block number from in Payments Troubleshooting

Whenever I perform a transaction a black box opens up on my phone screen and block number from

Trishmori — Sat, 20 Sep 2025 11:23:14 GMT

Whenever I perform a transaction a black box opens on my phone screen that blocks me from seeing the numbers. Why does it stay on the screen so long. How do I fix that from happening. Thank you.

Re: Whenever I perform a transaction a black box opens up on my phone screen and block number from

ryanwanner — Wed, 17 Nov 2021 00:57:26 GMT

Hello @Trishmori !

Sorry to hear you're having troubles!

I'm curious to know more about this black box. Does it pop up when you first start your app or is it popping up when you're in the middle of a transaction? If you could share a screen shot of what it looks like it would help us troubleshoot further.

The only thing I can think of is there is a black box that pops up when you first start up your app that shows you when devices (printers, cash drawers, bar code scanners, etc) are connected. That usually goes away after a second or two, and you're usually able to work on the app like its not there. Any other black box may be a problem that needs to be researched further.

Also: make sure you're running the latest version of the app. I've seen times where the older versions of the app work oddly due to back end changes.

I look forward to seeing your screen shot!

Re: Whenever I perform a transaction a black box opens up on my phone screen and block number from

Trishmori — Wed, 17 Nov 2021 02:05:25 GMT

Ok, so I uninstalled the app and reinstalled it. I still get the same box. It stays on the screen too long.

Re: Whenever I perform a transaction a black box opens up on my phone screen and block number from

Arie — Wed, 17 Nov 2021 02:46:14 GMT

Sorry to hear about the trouble, @Trishmori! What's your device make/ model?