thread Re: Marketing E-Mail Collection in Payments Troubleshooting

Marketing E-Mail Collection

GP82818 — Sat, 20 Sep 2025 11:20:07 GMT

Does the marketing e-mail collection (where a customer at home on their computer visits our website & enters to subscribe to our newsletter) check the validity of the e-mail address typed? I'm having a bunch of e-mails come in invalid (ex. "gail.com" instead of gmail.com). Thanks in advance for the answer!

Re: Marketing E-Mail Collection

_Violet — Tue, 30 Nov 2021 15:08:56 GMT

Hi @GP82818- Thanks for reaching out to us here on the Square Seller Community👋

Happy to provide some more information on our Square Marketing E-mail collection process. I'm not quite sure on the answer for this one myself so I've reached out to our Engineers to see if they can confirm this for us.

I'll be sure to reach out to you again, here, once I have an update. Appreciate your patience in the meantime😊

Re: Marketing E-Mail Collection

_Violet — Wed, 08 Dec 2021 15:11:19 GMT

Hi there again @GP82818 - I appreciate your patience while awaiting my reply on this.

I received confirmation from our Engineering Team regarding the verification process for email addresses through Marketing collection. They let me know that the system only checks that the email address is formatted as <something>@<something>.<something>. It will not check for correct spelling, just that the fields are filled out in this format.

I hope this information is helpful but please do let us know if you have any additional questions.