thread Re: Anyone have this happen? in Payments Troubleshooting

Having difficulties verifying my bank account with Square

rc13 — Sat, 20 Sep 2025 06:53:07 GMT

My company checking account was compromised in December. The old account remained open but restricted until this last Thursday. When it happened I immediately connected the new account to my square account.

Well, I got an email from Square on Friday telling me that a new account had to be linked. Saturday morning I attempted to link the new account(again) through plad and it wouldn't allow it. So I had to manually do it. I pay my employees on Wednesday and the manual verification said it would complete Thursday, so I attempted to cancel the verification and maybe try connecting it to my savings account. No go. It let me cancel, told me it was canceled, but it didn't actually cancel. Woke up this morning checked my bank account and saw that the one dollar verification stuff happened. Checked my square account and no balance. Looked further and saw that it was transferred to the closed account, the same account that they emailed me telling me they couldn't transfer to. Looked even more further and saw that it was always transferring to the old account, I'm guessing my bank automatically transferred funds to the new account. Spent an hour on the phone with customer service and was told that I couldn't do anything but wait and hope the money was returned back into square within 7-10 business days. In the mean time turn off automatic transfers. Can't cancel the verification because it's already started, can't link a new account because of the verification. Can't have access to my money because most of it is lost and the new money that comes in will have to sit until the account is verified. At this point I asked her what would happen if I closed the account... I explained this along with a fraudulent dispute in November has made me lose confidence in this company. I was told that I probably wouldn't get any of my money if I closed the account. I am at a complete loss for what to do next.

Re: Anyone have this happen?

JTPets — Mon, 10 Mar 2025 15:16:30 GMT

For this type of issue You can call Square Support at 1-855-809-9000 Monday to Friday, 9 AM to 6 PM EST

Re: Anyone have this happen?

rc13 — Tue, 11 Mar 2025 13:51:53 GMT

I spent an hour on the phone with them yesterday, and it was useless. Unless there is a customer service for their customer service I don't see how calling them back would help. Like she said, I guess I am just waiting and hoping I get my money back. I still can't believe that hoping to get the money that Square lost is an acceptable solution to this company.

Re: Anyone have this happen?

Summer2024 — Tue, 18 Mar 2025 14:27:29 GMT

Hi @rc13 !

Jumping in here to provide some support. First, I want to make sure I understand the situation.

Your original bank account was compromised in December
You connected a new account but transfers continued to the old account
Current issues:
- Verification process is stuck
- Can't cancel existing verification
- Can't link new account
- Funds transferred to restricted account
- Unable to access your money

Is that summary correct?

Has the money been returned to your account yet? I know it has been a week since this thread was started, so I want to make sure I have the most up to date information.