thread Re: Can't Find Item Category in Payments Troubleshooting

Can't Find Item Category

Missbehaven — Sat, 20 Sep 2025 11:19:00 GMT

Some of my item categories are not showing up when I go to add an item or if I go to Item Categories in my online store. BUT, they ARE there, because I can search for them on the Item Category tab, and they show up, along with how many items are in the category. They also show up on the actual site. But, I am unable to add new items to those categories since they don't show up on the Category list when creating a new item.

Re: Can't Find Item Category

HC_Charlie — Wed, 01 Dec 2021 23:16:18 GMT

Hello @Missbehaven and thanks for your question. I'm sorry you're having trouble with your Square website and categories. Can you try this...

If you are in your Dashboard, go to Online, then Site Items on the left.

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Then click on the blue Add Item on the right side.

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Once you start your new item, are you able to select a category in this screen?

Re: Can't Find Item Category

Missbehaven — Thu, 02 Dec 2021 12:05:05 GMT

Hi. Thank you for your reply. The issue is that some of my categories are no longer visible to me in the category selection. I can select a category that's still visible, but not any that have disappeared from the list. They are still showing to customers on the actual web site but not to me when trying to add an item. They disappeared when I was adding a bee category and trying to rearrange the order of the categories.